Nationwide Consultant, MM Underwriting-CL/Quality Analyst in Harleysville, Pennsylvania





The information between the asterisks contains specific information about this position while the information after the asterisks contains general information about jobs in this job family at Nationwide.

Functions include:

All Quality Audit

  • Conduct monthly audits for each production source

  • Train and lead team on conducting audits, file documentation

  • Calibrate all quarterly audits being done

  • Audit All NB >$100,000 (including quality of Loss Control performed)

  • Audit Quote not bound and rec’d not quoted monthly basis for training purposes (build/train/monitor best practices for system & salesforce documentation)

  • Active member of Regional QA consultants’ committee

Portfolio Management

  • Run LARC (large account renewal review) processes – lead, calibrate, train team on conducting meetings

  • Own TRI (big 10) and other pricing initiatives across the portfolio

  • Partner with Regional analytics/pricing teams – drive action plans with UW team

  • Function as a key resource for the ongoing Umbrella pricing initiative

  • Compliance liaison

  • Provide competitive intelligence data to the team

  • Facultative Reins liaison

Training staff

  • Mentor for new associates – systems, processes, expectations

  • Conduct training for entire staff based on on-going results

Assist Directors with referrals and prepping manuscript type requests prior to going to Product

Candidate needs to be analytical, possess strong working knowledge of how to conduct quality audits, ability to implement regional and national pricing initiatives, ability to work across departments and regions (will need to develop working relationships with all levels of our team, claims, loss control, staff/product, pricing, and QA team), strong knowledge and experience to establish procedures in place with metrics built in.

JOB SUMMARYFor associates whose primary focus is MM accounts - Underwrites the largest, most complex or unique MM commercial lines accounts, both new and renewal, and drives market development, profit and premium objectives. Provides service to agents on all accounts underwritten, working independently, with field territory management and other underwriting and service personnel. Acts in a leadership capacity to develop, underwriting initiatives, agency management and team capabilities. Highest level of underwriting authority on account underwriting and pricing based on expertise and focus. Acts as a technical resource to Commercial Lines Underwriting team members on product line or market segment, providing guidance on regulatory issues, specific risks, policy forms, underwriting appetite and guidelines.

REPORTING RELATIONSHIPSManager/Director. Typically no direct reports.


  • Conducts detailed research on all aspects of a product line or market segment to help make policy and practice decisions. Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis. May require gathering verbal information or data through reports or other electronic means. May research issues in support of unit objectives and participate on committees or special projects.

  • Analyzes quality and quantity of risks underwritten and prepares reports accordingly. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May perform portfolio analysis or additional underwriting analysis in support of unit objectives. Analyzes regional underwriting performance experience, identifies problems on a territory level and proposes action plan to address/rectify those situations.

  • Manages larger, more complex work that requires working with and through others to meet overall project timelines and maximize workflow. Manages referral underwriting, which have been escalated from other underwriting staff, and provides suggested decision or approach. Ensures file handling quality and workflow efficiency. Assists in managing work inventories within the unit. Helps ensure appropriate workflow for unit and department by providing subject matter expertise to resolve issues.

  • Underwrites new business, renewals and endorsements for middle market accounts. Decisions at this level may require review of additional variables, leveraging agency, sales and underwriting relationships, inspection reports and evaluation of exceptions. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards. May assist manager in performing audits including corporate, underwriting, agency and self audits. Highest level underwriting authority and decision-making.

  • Plans completion of assignments to meet agreed upon timelines and service level agreements. Provides input and feedback regarding operational business plan. Coordinates account service plans from loss control and claims.

  • Proactively identifies and drives opportunities for business development and issues resolution through consulting with agents and internal partners. Understands organizational capabilities and opportunities to drive maximum value of relationships. Provides technical expertise to underwriting associates and agents. Advises on the underwriting of larger, more complex, and/or unusual business to determine acceptability, terms, conditions, pricing and sales techniques. Counsels commercial underwriting on the interpretation of issues regarding policy contracts, legislation, rules and standards. Provides industry trend observations to leadership.

  • Communicates with agents and other internal and external business partners by requesting and providing requested information. Helps digest and communicate technical requirements. Consolidates and summarizes product and underwriting changes.

  • Strengthens internal and external relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance. May act in a consultant role for all large accounts and participate in agency/insured visits to discuss profitability initiatives in conjunction with Claims and Loss Control representatives.

  • Oversees and facilitates appropriate customer service levels. Follows up on and ensures proper handling of escalated customer service requests.

  • Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. Coordinates, participates and/or leads training development or delivery as a subject matter expert. Identifies and communicates training needs and opportunities. May develop and deliver training within the unit. Provides technical underwriting and/or mentoring as needed.

  • Performs other related duties as assigned.

MINIMUM JOB REQUIREMENTSEducation: Bachelor's degree or equivalent work experience preferred.

License/Certification/Designation: Completion of INS, AU or similar designations with progress toward CIC and/or CPCU is preferred.

Experience: Minimum of 10 years of progressively responsible commercial lines middle market underwriting experience

Knowledge: Commercial underwriting policy, practices and procedures. Rating plans and plan concepts. State and Federal insurance laws and regulations. Commercial insurance processing systems. Working knowledge of company operations and products. Sales, claims, service center, property/casualty field operations, loss control principles and legal issues involving knowledge of commercial contracts.

Skills/Competencies: Verbal and written communication skills used to interact with all levels of internal and external contacts. Ability to manage and train associates in all aspects of commercial underwriting activity. Ability to be flexible and adaptable to changing situations. Ability to set work priorities that conform to established standards. Ability to analyze insurance risks, apply logical judgment and utilize procedures effectively. Able to operate PC and applicable business software.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager’s leader and HRBP.

JOB CONDITIONSOvertime Eligibility: Not Eligible (Non-Exempt)

Working Conditions: Normal office environment. Occasional travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Family/Function: UND/COU

Job Evaluation Activity: KMP 3-2015