Nationwide Sr Consultant, Process Mgmt (Staff Sales/Commercial Lines) in Columbus, Ohio

Job ID: 51956

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Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247 or click here.

Corporate Job Title: Sr Consultant, Process Mgmt

This Sr Consultant, Process Mgmt is a great opportunity for someone who enjoys working collaboratively, creating, and communicating new solutions to elevate Nationwide’s distribution in the marketplace.

An ideal candidate has a strong working knowledge of Middle Market distribution and underwriting with strong communication and presentation skills. This associate will work closely with the Middle Market and Field Sales teams to strengthen distribution relationship management, value proposition, sales process, and pipeline management. This leader will also be a core member of transformational programs such as CL vertical access, small CL Premier implementation, Commercial Lines Transformation change, NNP strategy execution, as well as creation of Nationwide Academy training.

This position can be located in Des Moines or Columbus.

JOB SUMMARY: Top level contributor, (world class) with expertise in a wide variety of business and/or systems processes. Responsible for the most integrated, complex business and/or systems process analysis, design, implementation, execution, or operational management. Acts as a top level expert in the analysis of existing integrated processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification, discontinuance or other methods. Creates process change by integrating different process together at all levels of definition. Provides senior consulting expertise to the management and implementation of proposed process and procedure enhancement programs. May be responsible for day-to-day operational management of process programs. May focus on process development or execution.

RELATIONSHIP: Director/AVP/Vice President. Typically no direct reports but may lead project teams.

JOB RESPONSIBILITIES:

  • Viewed as a top-level consultant in the design, development configuration, customization, deployment, maintenance and updating of a wide variety of business and system processes and procedures. Ensures processes are followed within business organizations. May govern customer communication and the process results to a satisfactory level.

  • May manage the day-to-day operations of multiple business and systems processes with recognized expertise, including the operation of process-related tools. Manages key process events and the fulfillment of customer requests and process deliverables through all phases of multiple process lifecycles.

  • Consults and provides top-level expertise to executives, customers and core business functions on a wide variety of process redesign and/or re-engineering initiatives and projects through continuous process improvements. Identifies and implements new and creative business process redesigns for a wide variety of processes and strategies through facilitation and marketing.

  • Consults as a top-level expert for a wide variety of processes to perform evaluations and develop recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows across multiple business processes. Consults on the evaluation of a wide variety of business processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

  • Viewed as an expert in the analysis and alignment of customer vision, strategies and goals including process design, product delivery, and systems, organizational functions and overall business structure. Develops and provides recommendations on possible enhancements and integration of multiple processes, tools and controls to increase the quality and optimization of business services and resources. Leads ongoing process design programs for multiple customers as an expert process consultant.

  • Consults with executives, customers, peers and core business partners to develop business cases, process programs, and key strategies to identify, quantify, and deliver process design efforts in support of business visions, objectives, and strategies. Manages and monitors process design programs.

  • Provides world class consulting on the management and negotiation of timelines and purpose of process design programs. Serves as a subject matter expert on a project team involved with the development, implementation, administration and operation of a wide variety of new business processes and strategies, which include multiple functions, product lines, and business activities. Serves as a subject matter expert on post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.

  • Provides top-level expert consultation for a wide variety of integrated complex process tools and methods in order to develop, design, implement, monitor, maintain, operate, and improve multiple business processes. Mentors, educates and trains others on the use of multiple process design techniques, methods and tools as well as on the use-of and execution-of multiple business processes and tools.

  • May manage a variety of collaborative relationships with vendors, partners and suppliers to support customer plans. Manages service evaluations regarding a variety of outside consulting service vendors.

  • Acts as a source of process expertise for direction, mentoring and guidance for less experienced staff. Recognized across the organization for expertise in a wide variety of process design, process support and process operations. Sought as a resource for resolution of the most complex design, implementation, support and operational problems.

  • May help govern activities for a process program office and assist in managing program schedules and costs.

  • Establishes process awareness strategies to help customers increase their awareness of process techniques, methods and tools to identify opportunities for performance improvements. Advises business and systems partners on the issues and problems that they will face as process implementation activities unfold. Recommends process design or operations team members. Develops office-wide vision and strategies for processes.

  • Acts as a top-level process consultant for large-scale, complex projects and programs that involve or impact processes. Serves as a top-level consultant for the most complex, integrated process design projects and programs involving a wide variety of process disciplines and impacting multiple business units.

  • Develops the overall strategic vision for processes and provides a broad range of ideas regarding multiple process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.

  • Performs other duties as assigned.

JOB REQUIREMENTS:

Education: Undergraduate degree in areas related to Business or Mathematics related field preferred.

Licenses/Certifications/Designations: Process-related certifications preferred. Product-related technical insurance course work (CPCU, CPU, LOMA) preferred.

Experience: Ten years minimum experience in business process design or operations. Experience in leading process teams.

Knowledge: Maintains and comprehends business process operations or redesign techniques, methods and tools. Maintains current understanding of business trends to support process design and operations to improve performance. Maintains current understanding of insurance and financial services industry, focusing on the Nationwide enterprise and key competitors.

Skills/Competencies: Demonstrated expertise in multiple process disciplines such as insurance or financial business processes required. Demonstrated knowledge of project management concepts and techniques required. Must have an understanding of customer business environment. Must be fully competent in process development or process operations. Must have strong leadership skills with the ability to work with business teams, including virtual teams. Proven ability to work with process vendors in the delivery of project solutions. Must have excellent verbal and written communication skills. Ability to make decisions and recommendations on process strategies while considering various options for business units and senior management required.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the: Vice President and HR Officer

JOB CONDITIONS:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Occasional travel. non-standard or extended work may be required based on project needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 9/2014 CAH

Job Function/Family: ADM/PRO